Customer Charter

The Bromfield Consultancy commits to:

  • Delivering solutions that satisfy customers requirements
  • Providing sustainable solutions
  • Providing clear, open and honest engagement methods, developing long term relationships
  • Leading continuous improvement programmes within the Compliance Management and Procurement fraternity
  • Pro-actively advising on new or planned legislative changes
  • Consulting with, listening to and acting on Customers suggestions for continuous improvement
  • Non-adversarial and informative approach to dispute resolution
  • Recognition of customer performance attained through methods of customer feedback surveys and interviews
  • Develop and deliver innovative solutions
  • Transparency of the fee structure and clearly defined overall costs

The Bromfield Consultancy expects Customers to:

  • Provide a safe environment for visitors in accordance with legislation and industry best practice
  • Cooperation in managing the audits, compliance gaps, delinquent documentation and data management
  • Participate in the development and delivery of the solution applicable to your market sector and continuous improvement programmes
  • Take a non-adversarial approach to dispute resolution
  • Commit to payment by the due dates

Together we will:

  • Provide a profitable, compliant, safe and healthy workplace
  • Deliver to the agreed programme
  • Continuously manage the data for applicability, relevance and is up-to-date
  • Reduce cost and eliminate waste through environmental sustainability
  • Ensure that our success becomes your success
  • Set the benchmark for all to follow